Support Engineer (Fully Remote)

Sardine; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Sardine is hiring for a role at the intersection of technical support, engineering, and customer success. You will own end-to-end technical support for our API-driven platform from inception to resolution, collaborating closely with engineering and customer success teams.

The ideal candidate brings 5+ years in technical support or software engineering, with strong SQL, REST API, and B2B SaaS experience, and a passion for building tools that improve products and outcomes.

Qualifications

• 5+ years in technical support or software engineering.
• Strong SQL, REST API, and B2B SaaS experience.

Responsibilities

• Own end-to-end technical support for Sardine’s API-driven platform.
• Work at the intersection of support, engineering, and customer success.
• Troubleshoot complex issues across web, APIs, and cloud, collaborating with internal teams.
• Document solutions, build tools, and advocate for product improvements.

Skills

SQL

REST API

B2B SaaS

Job description

• Own end-to-end technical support for Sardine’s API-driven platform.
• Work at the intersection of support, engineering, and customer success.
• Troubleshoot complex issues across web, APIs, and cloud, collaborating with internal teams.
• Document solutions, build tools, and advocate for product improvements.

You have:

• 5+ years in technical support or software engineering.
• Strong SQL, REST API, and B2B SaaS experience.

Sardine

Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team of self-motivated professionals who value performance over hours worked, from startups to industry leaders.