Remote Support Engineer for Child Safety Tech

THORN; United States; On-site; USD 63,000 - 101,200; Full time

Job summary

Thorn, a nonprofit based in the United States, is seeking a Support Engineer to join its mission of defending children from sexual exploitation. You will provide technical guidance and support for our products like Safer and Thorn Detect, ensuring a top-tier experience for our customers.

The ideal candidate has experience in technical support, strong communication skills, and a commitment to putting children at the center of their work. The role offers a remote-first work model with a focus on team collaboration.

Qualifications

• Commitment to putting children at the center of every action.
• Experience in providing technical support to diverse customer backgrounds.
• Proven ability to communicate clearly with both technical and non-technical audiences.
• Adaptability to fast-paced, reactive environments.
• Strong documentation habits for technical issues.
• Solid technical foundation with an eagerness to grow skills.

Responsibilities

• Guide customers through onboarding for products like Safer and Thorn Detect.
• Provide timely and thoughtful support across various technical issues.
• Act as a technical advocate for customers with internal teams.
• Collaborate with cross-functional teams to ensure seamless customer experiences.

Skills

Technical support experience

Strong troubleshooting skills

Clear communication

Time management

Documentation habits

Tools

Docker

Kubernetes

Terraform

Node

Python

TypeScript

AWS

Google Cloud

PostgreSQL

ElasticSearch

Job description

Thorn, a nonprofit based in the United States, is seeking a Support Engineer to join its mission of defending children from sexual exploitation. You will provide technical guidance and support for our products like Safer and Thorn Detect, ensuring a top-tier experience for our customers.

The ideal candidate has experience in technical support, strong communication skills, and a commitment to putting children at the center of their work. The role offers a remote-first work model with a focus on team collaboration.