Remote Support Engineer — API & Debugging Specialist

Metrc LLC; Town of Florida (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

Metrc LLC is a leading provider of cannabis regulatory systems in the United States, offering a solution that combines software, RFID technology, and secure databases to track cannabis from growth to sale. The Support Engineer role focuses on diagnosing complex issues, bridging Support and Development, and driving code-based improvements in .NET and Node.js environments.

Based in the US, you will build automation, document runbooks, and collaborate with engineering to create robust solutions

Qualifications

• 2–4 years of experience in technical support, software engineering, or similar hands-on technical role.
• Experience working with or supporting .NET (C#) and/or Node.js applications.
• Comfortable reading application code, debugging system behavior, and writing scripts or lightweight tooling.
• Working knowledge of SQL, RESTful APIs, and tools like Postman or curl for debugging and validation.
• Solid understanding of web applications, system integrations, and general troubleshooting across distributed environments.
• Exposure to modern development workflows such as Git, CI/CD, Docker, or Kubernetes is a plus.
• Strong communicator who can translate technical findings for both technical and non-technical audiences.
• Must be based and work in the US.

Responsibilities

• Embodies Metrc’s Core Values.
• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
• Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible.
• Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution.
• Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools.
• Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve.
• Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process.
• Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.
• May perform other additional duties and responsibilities as assigned.

Skills

C# (.NET)

Node.js

SQL

REST APIs

Docker/Kubernetes

Communication

Troubleshooting

Tools

Postman

curl

Git

Job description

Metrc LLC is a leading provider of cannabis regulatory systems in the United States, offering a solution that combines software, RFID technology, and secure databases to track cannabis from growth to sale. The Support Engineer role focuses on diagnosing complex issues, bridging Support and Development, and driving code-based improvements in .NET and Node.js environments.

Based in the US, you will build automation, document runbooks, and collaborate with engineering to create robust solutions