Remote Web3 Support Engineer — Debug, Automate & Improve

Quicknode; Town of Florida (NY); Remote; USD 85,000 - 120,000; Full time

Job summary

Quicknode is seeking a Technical Support Engineer to troubleshoot complex Web3 infrastructure issues and provide fast, actionable resolutions. You will document findings and contribute to internal playbooks, guiding engineers and product teams.

This role blends customer-facing support with hands-on debugging, scripting, and automation. You’ll collaborate with Engineering, Infra, Product, and TechOps to improve the customer experience, while maintaining high-quality support practices in a

Qualifications

• 1+ years in a technical support role with a focus on Web3 or blockchain environments.
• Strong scripting skills across Python, Go, Ruby, or Bash.
• Solid knowledge of DNS, TCP, HTTP, and Ethereum JSON-RPC.
• Experience managing Linux hosts and infrastructure as code (Terraform, Ansible).
• Proactive troubleshooting with logs, CLI, and debugging tools.

Responsibilities

• Own and resolve support requests from customers, from basic questions to complex Web3 issues.
• Triage, reproduce, and debug issues using logs, CLI tools, scripting, and local proxies.
• Document findings, steps to reproduce, customer impact, and next actions for teams.
• Translate recurring issues into actionable product improvements and bug reports.
• Collaborate with Eng, Infra, Product, and TechOps to resolve issues quickly.
• Create and maintain internal runbooks, troubleshooting guides, and customer resources.
• Build scripts and tooling to reduce manual support and speed up resolutions.
• Handle refunds, credits, and Stripe charges for account-related needs.
• Participate in daily support reviews and rotations for strong coverage.

Skills

Technical support experience

Blockchain knowledge

Scripting: Python/Go/Ruby/Bash

DNS/TCP/HTTP protocols

Ethereum JSON-RPC familiarity

Infra as code: Terraform

Ansible experience

Linux system administration

Monitoring and alerting

Troubleshooting with CLI tools

Documentation and runbooks

Tools

Terraform

Ansible

Salt

Puppet

Chef

Job description

Quicknode is seeking a Technical Support Engineer to troubleshoot complex Web3 infrastructure issues and provide fast, actionable resolutions. You will document findings and contribute to internal playbooks, guiding engineers and product teams.

This role blends customer-facing support with hands-on debugging, scripting, and automation. You’ll collaborate with Engineering, Infra, Product, and TechOps to improve the customer experience, while maintaining high-quality support practices in a