Remote Support Engagement Coordinator

Triptasticadventures; Durham (NC); Remote; Full time

Benefits offered by this job

Flexible schedule

Ongoing training

Supportive team environment

Job summary

A travel coordination company is seeking customer-focused individuals to join their remote team. In this role, you'll assist clients in planning and coordinating reservations for accommodations, activities, and transportation. The ideal candidate will have strong communication skills, a reliable internet connection, and a knack for customer service. This position offers flexibility and ongoing training, perfect for someone who thrives in a supportive remote setting.

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain.
• Reliable internet access and smartphone; computer is recommended.
• Strong customer service skills.

Responsibilities

• Support clients with planning and coordinating customized arrangements.
• Research, compare, and confirm reservation options based on client needs.
• Provide accurate information and thoughtful recommendations.

Skills

Customer service skills

Strong written and verbal communication

Organizational skills

Job description

Role Overview

We are expanding our remote team and are seeking customer-focused individuals who enjoy with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.

This is ideal for those who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Key Responsibilities

• Support clients with planning and coordinating customized arrangements
• Research, compare, and confirm reservation options based on client needs
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email and phone
• Assist with updates, changes, and service-related inquiries
• Maintain organized and accurate client records
• Attend training sessions

What We Offer

• Fully remote
• Flexible schedule
• Ongoing training
• Supportive team setting

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet access and smartphone (computer is also strongly recommended)
• Strong customer service skills