Remote Customer Experience Coordinator

Triptasticadventures; Glendale (AZ); Remote; Full time

Benefits offered by this job

Flexible schedule

Ongoing training

Supportive team

Job summary

A travel service provider is expanding its remote team and seeks customer-oriented individuals to assist clients in coordinating travel arrangements. This role involves planning accommodations, activities, and transportation while maintaining organized client records. Ideal candidates thrive in a remote environment, possess strong English communication skills, and have reliable internet access. Flexible scheduling and ongoing training are offered, making it perfect for self-motivated individuals.

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain.
• Reliable internet access and smartphone; computer recommended.

Responsibilities

• Support clients with planning and coordinating customized arrangements.
• Research, compare, and confirm reservation options based on client needs.
• Communicate professionally via email and phone.

Skills

Strong customer service skills

Strong written and verbal English communication skills

Job description

Role Overview

We are expanding our remote team and are looking for customer-centered individuals who thrive with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.

This role is ideal for those who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Key Responsibilities

• Support clients with planning and coordinating customized arrangements
• Research, compare, and confirm reservation options based on client needs
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email and phone
• Assist with updates, changes, and service-related inquiries
• Maintain organized and accurate client records
• Participate in training provided

What We Offer

• Fully remote
• Flexible schedule
• Ongoing training
• Supportive team

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet access and smartphone (computer is also strongly recommended)
• Strong customer service skills