Remote Customer Success Coordinator

Triptasticadventures; Madison (WI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Ongoing training

Supportive team setting

Job summary

A travel coordination company seeks customer-centered individuals for remote positions assisting clients with reservations and services. Ideal candidates will possess strong English communication skills and have reliable internet access. Responsibilities include planning, researching options, and maintaining client records in a supportive team environment. This role offers a flexible schedule and ongoing training.

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain.
• Reliable internet access and a smartphone (computer recommended).
• Strong customer service skills.

Responsibilities

• Support clients with planning and coordinating customized arrangements.
• Research, compare, and confirm reservation options based on client needs.
• Provide accurate information and thoughtful recommendations.
• Communicate professionally via email and phone.
• Assist with updates, changes, and service-related inquiries.
• Maintain organized and accurate client records.
• Participate in training sessions.

Skills

Customer service skills

Strong written communication

Strong verbal communication

Organizational skills

Job description

Role Overview

We are increasing our remote team and are seeking customer-centered individuals who enjoy with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.

This role isfor those who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Key Responsibilities

• Support clients with planning and coordinating customized arrangements
• Research, compare, and confirm reservation options based on client needs
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email and phone
• Assist with updates, changes, and service-related inquiries
• Maintain organized and accurate client records
• Participate in training sessions

What We Offer

• Fully remote
• Flexible schedule
• Ongoing training
• Supportive team setting

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet access and smartphone (computer is also strongly recommended)
• Strong customer service skills