Remote Support Analyst: AI-Driven Troubleshooter for CIS

Harris Computer; Tennessee; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation

Medical, dental, and vision benefits

Remote work

Employee stock ownership and 401k

Job summary

Cayenta is seeking a Support Analyst to investigate complex application issues, collaborate with teams, and use AI tools to deliver accurate, efficient solutions. You’ll solve problems spanning data, integrations, and environments while documenting findings for the knowledge base.

The role emphasizes curiosity, analytical thinking, and a commitment to customer service, with remote work options across the US and Canada.

Qualifications

• Experience in customer support or technical support environments.
• Strong analytical and problem-solving abilities.
• Experience writing and troubleshooting SQL queries.
• Ability to learn and adopt AI-enabled tools and apply them responsibly.

Responsibilities

• Provide timely, accurate resolutions to customer issues.
• Monitor the support queue and own issues through resolution.
• Investigate issues across application, data, integrations, and environments.
• Collaborate with cross-functional teams to resolve complex problems.
• Document solutions and best practices for the knowledge base.

Skills

SQL queries

CIS support

Relational databases

Log analysis

Education

Bachelor's degree in CS/IT

Tools

AI tools

Job description

Cayenta is seeking a Support Analyst to investigate complex application issues, collaborate with teams, and use AI tools to deliver accurate, efficient solutions. You’ll solve problems spanning data, integrations, and environments while documenting findings for the knowledge base.

The role emphasizes curiosity, analytical thinking, and a commitment to customer service, with remote work options across the US and Canada.