Remote Support Analyst: AI-Driven CIS & Data Troubleshooter

Harris Computer; South Carolina; À distance; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

3 weeks vacation and 5 personal days

Comprehensive Medical, Dental, and Vis

Employee stock ownership and RRSP/401k

Lifestyle rewards

Remote work and more!

Résumé du poste

Cayenta is a division of Harris seeking a Support Analyst to investigate complex issues across CIS and enterprise software. You’ll use AI tools to help research, document solutions, and share knowledge with the team.

The role is remote across the US and Canada, with travel as needed. Salary ranges from 60K to 75K, with benefits and growth opportunities in a fast-growing utility-focused environment.

Qualifications

• Experience in a customer support or technical support environment.
• Strong analytical and problem-solving skills.
• Ability to manage multiple initiatives and priorities.
• Excellent communication with technical and non-technical audiences.
• Willingness to learn and adopt emerging technologies, including AI.

Responsabilités

• Provide timely, accurate resolutions to customer issues.
• Monitor the support queue and own issues through resolution.
• Investigate application, data, integrations, and interface issues.
• Collaborate with cross-functional teams to resolve complex issues.
• Respond promptly with proactive updates throughout a ticket.
• Develop deep knowledge of Cayenta applications to troubleshoot questions.
• Leverage AI-enabled tools to research issues and improve troubleshooting while validating results.

Connaissances

Analytical thinking

Problem solving

Communication

Self-motivation

Formation

Bachelor's degree in Computer Science or IT

Outils

SQL

CIS systems

Relational databases

AI tools usage

Description du poste

Cayenta is a division of Harris seeking a Support Analyst to investigate complex issues across CIS and enterprise software. You’ll use AI tools to help research, document solutions, and share knowledge with the team.

The role is remote across the US and Canada, with travel as needed. Salary ranges from 60K to 75K, with benefits and growth opportunities in a fast-growing utility-focused environment.