Remote Support Analyst: AI-Driven Troubleshooter

Harris Computer; Texas; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation & personal days

Medical, dental, vision benefits

Employee stock ownership

Job summary

Cayenta, a division of Harris, seeks a Support Analyst to investigate complex issues across CIS and enterprise software. You will collaborate with cross-functional teams, use AI-enabled tools to research data, and document solutions to strengthen the knowledge base.

This remote role supports customers in the US and Canada, with travel as needed. Ideal candidates have strong analytical skills, a customer-service mindset, and experience in SQL and data troubleshooting.

Qualifications

• Experience in customer or technical support environments.
• Strong analytical and problem-solving skills.
• Ability to learn and adopt AI-enabled tools.

Responsibilities

• Provide timely, accurate resolution to customer issues.
• Investigate application, data, integration, and interface issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Use AI tools to research, analyze, and draft communications.
• Document solutions and best practices for knowledge base.
• Monitor queue and take ownership through resolution.

Skills

SQL queries

Customer support

Analytical thinking

AI-assisted troubleshooting

Problem solving

Education

Bachelor's or technical college diploma in CS/IT

Tools

CIS software

Relational databases

Job description

Cayenta, a division of Harris, seeks a Support Analyst to investigate complex issues across CIS and enterprise software. You will collaborate with cross-functional teams, use AI-enabled tools to research data, and document solutions to strengthen the knowledge base.

This remote role supports customers in the US and Canada, with travel as needed. Ideal candidates have strong analytical skills, a customer-service mindset, and experience in SQL and data troubleshooting.