Remote Support Analyst: AI-Driven Troubleshooter for CIS

Harris Computer; Alaska; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work

Medical benefits

Dental benefits

Vision benefits

Stock ownership

Job summary

Cayenta, a division of Harris, is seeking a Support Analyst to help solve problems that matter for its CIS customers. You will investigate complex application issues, collaborate with teammates, and use AI tools to deliver accurate, efficient solutions.

This remote role welcomes candidates anywhere in the United States and Canada. Some travel is required to meet customers or teams, and a current passport is essential.

Qualifications

• Experience in customer or technical support environment.
• Strong analytical and problem-solving skills.
• Able to manage multiple initiatives and priorities.

Responsibilities

• Provide timely, accurate resolutions to customer issues.
• Monitor support queue and own issues through resolution.
• Investigate application, data, integrations, and interfaces.

Skills

Analytical thinking

Excellent communication

Problem solving

Independent

AI tools

Education

University degree/technical college diploma in CS/IT

Tools

SQL

CIS software

Job description

Cayenta, a division of Harris, is seeking a Support Analyst to help solve problems that matter for its CIS customers. You will investigate complex application issues, collaborate with teammates, and use AI tools to deliver accurate, efficient solutions.

This remote role welcomes candidates anywhere in the United States and Canada. Some travel is required to meet customers or teams, and a current passport is essential.