Remote Support Analyst: AI-Powered Problem Solver for CIS

Harris Computer; Utah; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work

Travel up to 10%

Job summary

Cayenta, a division of Harris, is seeking a Support Analyst to investigate complex application issues, collaborate with cross-functional teams, and use AI to deliver accurate, efficient solutions. You will dive into data, integrations, and environments while documenting learnings to strengthen the knowledge base.

This remote role welcomes candidates anywhere in the US and Canada; travel up to 10% may be required.

Qualifications

• Experience in a customer support or technical support environment.
• Strong analytical and problem‑solving skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Self-motivated, adaptable, and able to work independently and with others.
• Willingness to learn and adopt emerging technologies, including AI-enabled tools.

Responsibilities

• Provide timely, accurate, and thorough resolution to customer issues.
• Monitor the support queue and own issues through resolution or reassignment.
• Investigate application, data, integration, architecture, and interface issues.
• Collaborate with cross-functional teams to resolve complex issues.
• Communicate updates to customers and document solutions for the knowledge base.

Skills

SQL queries

Analytical thinking

Customer support

Problem solving

Education

University IT degree

Tools

AI tools

Job description

Cayenta, a division of Harris, is seeking a Support Analyst to investigate complex application issues, collaborate with cross-functional teams, and use AI to deliver accurate, efficient solutions. You will dive into data, integrations, and environments while documenting learnings to strengthen the knowledge base.

This remote role welcomes candidates anywhere in the US and Canada; travel up to 10% may be required.