Remote Patient Support Agent

DirectMeds; United States; Remoto; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, and Vision benefits

Paid time off

Company holidays

Fully remote work

Career advancement opportunities

Mission‑driven culture

Descrizione del lavoro

RXRoute is seeking a dependable Support Agent to join our team as a frontline contact for patients, clients, and pharmacy partners. You’ll handle inquiries, resolve issues, and ensure orders move forward smoothly with a customer-first mindset.

This remote role offers an hourly base pay of $20–$25 and a Monday–Friday schedule (Mountain Time). Training lasts two weeks, and health benefits, PTO, and company holidays are provided.

Competenze

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tickets, priorities, and follow-ups.
• Comfort with online portals and ticketing systems.
• Willingness to quickly learn RXRoute systems and processes.
• Customer-first attitude and proactive problem-solving.
• Ability to work independently and take ownership.
• Reliability and professionalism.
• Experience in customer support or healthcare/pharmacy is preferred.

Mansioni

• Return voicemails promptly and professionally.
• Respond to emails and support requests.
• Create replacement orders as needed.
• Monitor and respond to tickets through the RXRoute portal.
• Proactively contact patients when delays occur.
• Track follow-ups and resolve outstanding issues.
• Maintain accurate documentation of interactions.
• Escalate issues when needed.
• Follow RXRoute processes for consistent support.
• Provide a positive experience to patients, clients, and partners.

Conoscenze

Written communication

Verbal communication

Attention to detail

Organizational skills

Multi-ticket management

Online portals

Customer-first attitude

Problem-solving

Independent work

Reliability

Strumenti

Ticketing systems

Descrizione del lavoro

RXRoute is seeking a dependable Support Agent to join our team as a frontline contact for patients, clients, and pharmacy partners. You’ll handle inquiries, resolve issues, and ensure orders move forward smoothly with a customer-first mindset.

This remote role offers an hourly base pay of $20–$25 and a Monday–Friday schedule (Mountain Time). Training lasts two weeks, and health benefits, PTO, and company holidays are provided.