Remote Supervisor, Patient Care — Lead & Develop Team

Lumicera; Lansing (MI); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro-Mf

Referral Bonus Program – up to $750!

Job summary

Lumicera Health Services is seeking a Supervisor, Patient Care (SPC) to lead and support our Patient Care Assistant staff. The role focuses on ensuring workload alignment, staff training, and adherence to performance metrics to deliver high-quality patient care.

You will coordinate with pharmacy operations, manage escalations, monitor quality, and guide staff through changes in client requirements, with travel up to 5% and on-site responsibilities at our Lansing, MI location.

Qualifications

• High school diploma or GED required. Associate or Bachelor’s degree preferred.
• CPhT preferred.
• 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.
• Direct leadership or coaching / mentoring experience preferred.
• Pharmacy Claim / benefit experience preferred.
• Knowledge of industry practices, HIPAA, and applicable data privacy practices preferred.

Responsibilities

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and directing staff accordingly.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure all information impacting staff is shared timely and in an appropriate way.
• Ensure staff comprehension by requesting feedback or through observation.
• Manage day-to-day leadership/support of department staff.
• Set and enforce appropriate quality metrics for staff, and monitor performance.

Skills

Leadership

Coaching

Customer service

Call center

Pharmacy claims

HIPAA knowledge

Education

Associate or Bachelor’s degree preferred

Job description

Lumicera Health Services is seeking a Supervisor, Patient Care (SPC) to lead and support our Patient Care Assistant staff. The role focuses on ensuring workload alignment, staff training, and adherence to performance metrics to deliver high-quality patient care.

You will coordinate with pharmacy operations, manage escalations, monitor quality, and guide staff through changes in client requirements, with travel up to 5% and on-site responsibilities at our Lansing, MI location.