Remote: Subscription & Fleet Optimisation Coordinator

Wärtsilä; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Wärtsilä is seeking a Contract Coordinator for Fleet Optimisation Solutions on a 3‑month assignment. The role supports customers by managing agreements, service delivery coordination and accurate billing.

Reporting to the Manager Subscription Coordination FOS, you will ensure smooth execution and proactive communications with clients. The ideal candidate has subscription sales experience, strong English, and proficiency with MS Office and ERP systems.

Qualifications

• Fluent in English (spoken and written).
• Proven experience in subscription sales or similar models.
• Good working knowledge of MS Office and ERP systems (Microsoft Business Central).
• Experience with CRM systems and customer data handling.
• Ability to work independently and in a team.
• Strong interpersonal and communication skills.

Responsibilities

• Prepare annual reconciliations of FOS Rolling Flat Fee offering.
• Amend fees as per contract and issue final balance invoices/credits.
• Develop and maintain customer satisfaction; build relationships with stakeholders.
• Handle customer inquiries, orders and complaints promptly and professionally.
• Update customer accounts, service and opportunity data in CRM.
• Balance capacity and manage priorities within the global team.
• Support process improvements and governance practices.

Skills

Subscription sales

English fluency

ERP-Microsoft BC

MS Office

Customer relations

Independent worker

Team player

Education

Bachelor's degree

Tools

Microsoft Dynamics 365

CRM systems

Excel

Job description

Wärtsilä is seeking a Contract Coordinator for Fleet Optimisation Solutions on a 3‑month assignment. The role supports customers by managing agreements, service delivery coordination and accurate billing.

Reporting to the Manager Subscription Coordination FOS, you will ensure smooth execution and proactive communications with clients. The ideal candidate has subscription sales experience, strong English, and proficiency with MS Office and ERP systems.