Remote Subrogation Agent

National Service Bureau, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Full time, Monday to Friday schedule

Job summary

A leading collections agency is looking for experienced Collections Specialists to join their remote team. The role involves communicating with clients, making 75+ outbound calls daily, and utilizing software for account management. Ideal candidates will have at least four years of relevant experience, strong communication skills, and a dedicated home office setup. The position offers an attractive uncapped commission structure and the potential for significant earnings. NSB values engagement and a positive environment.

Qualifications

• At least 4 years of collections experience.
• Secure home office with high-speed internet and proper setup.
• Ability to stay motivated and positive.

Responsibilities

• Communicate via phone with clients.
• Make outbound calls (75+/day).
• Utilize software to manage accounts.
• Negotiate and recover balances for clients.

Skills

Empathy

Communication skills

Attention to detail

Time management

Self-motivation

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits:

• Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)
• Fully Remote
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Full time, Monday to Friday schedule

This role is required to sit in Eastern Time or Central Time zones. Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD

To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

National Service Bureau (NSB) is looking for experienced Collections Specialists to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self‑motivated, accountable, and engaged in personal growth.

Subrogation Agent Essential Job Functions:

• Communicate via phone with people with all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Subrogation Agent Job Requirements:

• Meet the collector target metrics
• At least 4 years of collections experience
• Secure home office consisting of:
  • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi‑fi)
  • Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
  • Please note that T‑Mobile Home 5G Internet is not supported for our remote work environment due to performance and reliability concerns.
  • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (Ex. Office space, extra bedroom, etc.)
  • Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day

NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.

NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top +10% of collectors earning over $100,000 annually.

We are excited for you to join us!

This is a remote position.