Call Center Representative at National Service Bureau Bothell, WA

National Service Bureau; Bothell (WA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Dental insurance

Paid time off

Vision insurance

Company provided EAP

Paid Vacation, Holidays, and Sick Time

Job summary

National Service Bureau is looking for Call Center Representatives in Bothell, WA. The role involves engaging with clients via phone and making outbound calls. Candidates should have strong communication skills and the ability to work in a hybrid environment. With a commission structure that can lead to earnings over $100,000 annually, NSB prioritizes employee growth and offers a solid training program. Benefits include 401(k) matching, health insurance, and paid time off.

Qualifications

• Ability to work a Hybrid schedule of work from home and in-office days.
• Secure home office with high-speed Internet and dedicated workspace.
• Experience with collaboration software for video communication.

Responsibilities

• Communicate with diverse clients via phone.
• Make outbound calls (75+/day).
• Utilize software to manage accounts.
• Negotiate balances for clients.

Skills

Strong ability for empathy

High level of professionalism

Great communication skills

Attention to detail

Computer and typing skills

Time management

Job description

Call Center Representative job at National Service Bureau. Bothell, WA.

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
• Hybrid schedule of work from home and in-office days
• Paid Vacation, Holidays, and Sick Time
• Company provided EAP (Employee Assistance Program)
• Monday to Friday schedule

National Service Bureau (NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self‑motivated, accountable, and engaged in personal growth.

Responsibilities

• Communicate via phone with people from all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Job Requirements

• Meet the collector target metrics
• Ability to work a Hybrid schedule of work from home and in-office days
• Secure home office consisting of:
  • Dedicated high‑speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi‑fi)
  • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
  • Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.

Core Values

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

Culture & Environment

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance‑based incentives
• Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.

We are excited for you to join us!

Compensation: $18.00 - $20.00 per hour