Remote Student Services Supervisor (Call Center)

Boldyn Networks; United States; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual Bonus

Learning & Development

Benefits Package

Parental Leave

Vacation Days

Sick Leave

Volunteer Time Off

Job summary

Boldyn Networks is seeking a Supervisor, Student Services to lead a call center team and provide direct customer support. The role partners with IT Services for client launches, coordinates staffing, and oversees student communications to ensure high-quality service.

The position is based in one of our offices on a hybrid basis, with a Panama shift and rotating schedule. You will coach employees, manage priorities across technical and operational teams, and ensure readiness for new clients while

Qualifications

• 3+ years in call center, customer service, or technical support with supervisory/leadership experience.
• Proven coaching and development of employees with timely feedback.
• Strong customer service, problem-solving and escalation management skills.
• Excellent written and verbal communication across departments.
• Strong organizational skills for staffing, scheduling, and priorities.
• Experience collaborating with technical/operational teams to support client needs.
• Proficiency with ServiceNow and Workday for support/workforce management.

Responsibilities

• Lead as primary liaison for Client Service Managers, supporting call reviews and client service requirements.
• Coordinate system readiness for new clients with IT Services and launches.
• Manage team schedules, shift coverage, and timecards for staffing.
• Oversee student communications and review distribution notifications.
• Lead monthly 1:1 meetings with team members and provide coaching/feedback.
• Foster team communication with regular meetings and information sharing.
• Provide direct customer support and resolve escalated issues with internal teams.

Skills

Call center leadership

Customer service

Escalation management

Coaching employees

Communication skills

Tools

ServiceNow

Workday

Job description

Boldyn Networks is seeking a Supervisor, Student Services to lead a call center team and provide direct customer support. The role partners with IT Services for client launches, coordinates staffing, and oversees student communications to ensure high-quality service.

The position is based in one of our offices on a hybrid basis, with a Panama shift and rotating schedule. You will coach employees, manage priorities across technical and operational teams, and ensure readiness for new clients while