Supervisor, Student Services

Boldyn Networks US Operations LLC; Illinois; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hourly pay: $20 - $22

Annual bonus

Learning and development opportunities

Competitive benefits packages

Parental leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer days

Job summary

Boldyn Networks US Operations LLC is seeking a Supervisor, Student Services to lead a call center team in a hybrid work setting. You will coach staff, handle day-to-day customer support, and partner across departments to ensure high-quality service while mitigating risks for the company.

You’ll coordinate with Client Service Managers, ensure proper scheduling and readiness for new client launches, and review student communications for accuracy.

Qualifications

• 3+ years in a call center or customer service with supervisory experience.
• Experience coaching employees and giving timely, constructive feedback.
• Strong customer service, problem-solving, and escalation skills.
• Excellent written and verbal communication across departments.
• Strong organizational skills for staffing, scheduling, and multiple priorities.
• Experience collaborating with technical and operational teams to resolve issues.
• Proficiency with ServiceNow and Workday.

Responsibilities

• Lead call center team and provide day-to-day customer support.
• Coordinate with Client Service Managers on reviews and reporting.
• Ensure staffing, scheduling, and timecard processes.
• Review student communications for accuracy before distribution.
• Hold monthly coaching and performance feedback sessions.
• Collaborate with IT Services for client launches.
• Resolve escalated student and client issues with internal teams.

Skills

Leadership

Coaching

Customer service

Communication

Scheduling

Problem solving

Escalation management

Tools

ServiceNow

Workday

Job description

Supervisor, Student Services

Lead the way in service, support, and student success.

About the role

Passionate about customer service? As Supervisor, Student Services, you’ll lead a team of call center agents while also providing direct customer support. You’ll serve as the department’s subject matter expert, partnering with your team and colleagues across the business to resolve student and client issues. Through hands‑on leadership, thoughtful coaching, and strong operational oversight, you’ll help deliver a consistent, high‑quality service experience. Based in one of our offices on a hybrid basis you’ll be mitigating legal risks and protecting the company's interests. *This is a "Panama" shift working a rotating schedule

What you’ll be doing

As part of the Call Center team, you’ll balance team leadership with day-to-day customer support, ensuring the Student Services operation is prepared, responsive, and aligned with client expectations. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:

• Serving as the primary liaison for Client Service Managers, supporting call reviews, client service requirements, stewardship reporting, special requests, and student communications.
• Leading system readiness efforts for new clients in partnership with IT Services and coordinating activities that support a successful launch.
• Managing team schedules, shift coverage, and timecard processes to maintain appropriate staffing and operational support.
• Overseeing student communications and reviewing notifications for accuracy, clarity, and appropriateness before distribution.
• Leading monthly one‑on‑one meetings with team members and providing coaching, actionable feedback, technical development, and quality assurance support.
• Fostering strong team communication and engagement through regular team meetings and consistent information sharing.
• Providing direct customer support and helping resolve escalated student and client issues in partnership with internal teams.

What you’ll bring

Think you could make a difference here? We’re looking for a people‑focused leader who combines strong customer service instincts with sound operational judgment. You’ll be comfortable coaching employees, managing competing priorities, and working across technical and operational teams to resolve issues. You will also have some of the following:

• 3+ years of experience in a call center, customer service, or technical support environment, including supervisory or team leadership experience.
• Demonstrated experience coaching and developing employees and providing timely, constructive performance feedback.
• Strong customer service, problem‑solving, and escalation management skills.
• Excellent written and verbal communication skills, with the ability to work effectively across departments.
• Strong organizational skills and the ability to manage staffing, scheduling, and multiple operational priorities.
• Experience collaborating with technical and operational teams to resolve issues and support client needs.
• Proficiency with support and workforce management systems such as ServiceNow and Workday.
• Ability to work a Panama schedule and varying shifts based on business needs.

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large‑scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

• Hourly Pay: $20 - $22
• Annual Bonus
• Learning and development opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity and inclusion

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey.

Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next‑generation networks, we enable new possibilities in the way people live, work and play. Our employees describing Boldyn Networks in one word...