Hybrid Supervisor, Student Services — Coaching & Operations

Boldyn Networks US Operations LLC; Illinois; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hourly pay: $20 - $22

Annual bonus

Learning and development opportunities

Competitive benefits packages

Parental leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer days

Job summary

Boldyn Networks US Operations LLC is seeking a Supervisor, Student Services to lead a call center team in a hybrid work setting. You will coach staff, handle day-to-day customer support, and partner across departments to ensure high-quality service while mitigating risks for the company.

You’ll coordinate with Client Service Managers, ensure proper scheduling and readiness for new client launches, and review student communications for accuracy.

Qualifications

• 3+ years in a call center or customer service with supervisory experience.
• Experience coaching employees and giving timely, constructive feedback.
• Strong customer service, problem-solving, and escalation skills.
• Excellent written and verbal communication across departments.
• Strong organizational skills for staffing, scheduling, and multiple priorities.
• Experience collaborating with technical and operational teams to resolve issues.
• Proficiency with ServiceNow and Workday.

Responsibilities

• Lead call center team and provide day-to-day customer support.
• Coordinate with Client Service Managers on reviews and reporting.
• Ensure staffing, scheduling, and timecard processes.
• Review student communications for accuracy before distribution.
• Hold monthly coaching and performance feedback sessions.
• Collaborate with IT Services for client launches.
• Resolve escalated student and client issues with internal teams.

Skills

Leadership

Coaching

Customer service

Communication

Scheduling

Problem solving

Escalation management

Tools

ServiceNow

Workday

Job description

Boldyn Networks US Operations LLC is seeking a Supervisor, Student Services to lead a call center team in a hybrid work setting. You will coach staff, handle day-to-day customer support, and partner across departments to ensure high-quality service while mitigating risks for the company.

You’ll coordinate with Client Service Managers, ensure proper scheduling and readiness for new client launches, and review student communications for accuracy.