Remote Student Loan Counselor & Policy Evaluator

micro1; United States; À distance; USD 41 000 - 69 000; Temps partiel

Résumé du poste

micro1 is seeking a Contractor Student Loan Specialist to help evaluate and improve AI systems on federal student loan topics. You will use your borrower counseling experience to check that questions sound like real borrowers would ask and that answers are correct and useful.

No AI experience required; your domain knowledge matters. You will review questions, draft rubrics for IDR and PSLF, expand coverage to deferment and forbearance, evaluate AI-generated answers, and provide concise feedback

Qualifications

• At least one year of direct experience advising borrowers on federal student loans in nonprofits, college financial aid offices, loan servicing, or default management.
• Strong knowledge of IDR plans, PSLF, deferment, forbearance, and default resolution.
• Ability to evaluate guidance documents and provide actionable feedback.

Responsabilités

• Review federal student loan questions and flag those not reflecting real-world inquiries.
• Draft rubrics for accurate answers on repayment, forgiveness, and relief topics.
• Expand rubrics to cover loan servicing challenges and default management scenarios.
• Evaluate AI-generated answers using rubrics to identify inaccuracies or missing information.
• Provide concise written feedback to the project team to improve answer quality.
• Spot and communicate instances of incorrect guidance or problematic servicing advice.
• Collaborate with experts to reflect current federal student loan practices.

Connaissances

Federal student loan knowledge

Repayment plans

Forgiveness and relief programs

Borrower Communication

Spotting Incorrect Guidance

Loan Servicing and Servicer Issues

Description du poste

micro1 is seeking a Contractor Student Loan Specialist to help evaluate and improve AI systems on federal student loan topics. You will use your borrower counseling experience to check that questions sound like real borrowers would ask and that answers are correct and useful.

No AI experience required; your domain knowledge matters. You will review questions, draft rubrics for IDR and PSLF, expand coverage to deferment and forbearance, evaluate AI-generated answers, and provide concise feedback