Financial Aid Advisor

Confidential; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

Zekai is seeking a Financial Aid Advisor contractor to help evaluate and improve AI-driven responses on federal student loan topics. You will apply your borrower counseling experience to ensure questions reflect real borrowers and that answers are accurate and useful.

This 100% remote, short‑term project requires 15–25 hours per week. No AI background is required; strong domain knowledge, precise writing, and the ability to work asynchronously are essential for success.

Qualifications

• Direct experience counseling borrowers on federal student loan repayment and forgiveness.
• 1+ years advising on IDR, PSLF, or other repayment options.
• Experience beyond award packaging: repayment, forgiveness, servicer issues, or default resolution.
• Working knowledge of loan servicing, deferment, forbearance, and default.
• US-based, able to start quickly and commit 15-25 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample student loan questions and flag any that don’t sound like what real borrowers ask.
• Write rubrics that define a correct, complete answer on federal loan repayment, including IDR plans and PSLF.
• Cover servicer issues, deferment and forbearance, and default management in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Skills

Borrower counseling

IDR/PSLF knowledge

Federal student loans expertise

Clear and precise writing

US-based

Job description

Role Title: Financial Aid Advisor

Role Type: Contractor

Location: Remote

Time Commitment: 15-25 hours/week, short-term project

our partner is looking for Financial Aid Advisors to help evaluate and improve AI systems on federal student loan topics. You’ll use your borrower counseling experience to check that questions sound like real borrowers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample student loan questions and flag any that don’t sound like what real borrowers ask.
• Write rubrics that define a correct, complete answer on federal loan repayment, including income-driven repayment (IDR) plans and forgiveness programs such as PSLF.
• Cover servicer issues, deferment and forbearance, and default management in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Direct experience counseling borrowers on federal student loan repayment and forgiveness (nonprofit counselor, university financial aid office, or similar)
• 1+ years advising on IDR plans, PSLF, or other repayment and relief options
• Experience beyond award packaging, such as repayment, forgiveness, servicer issues, or default resolution
• Working knowledge of loan servicing, deferment, forbearance, and default
• US-based
• Able to start quickly and commit 15-25 hours/week
• Clear, precise writing

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.