Remote Strategic Payer Client Executive

Optum; Saint Louis Park (MN); Hybrid; USD 113,000 - 193,000; Full time

Job summary

Optum is seeking a Strategic Client Relationship Manager to serve as the executive point of contact for a key payer client and to lead strategic plans for retention and growth of payer solutions. The role collaborates with sales, operations, product, and technology teams to deliver on commitments and drive profitability.

The successful candidate will engage with C‑Suite executives, influence cross‑functional teams, and foster customer centricity in a fast‑paced environment.

Qualifications

• 2+ years of progressive experience in health care or financial services with growth programs.
• 2+ years of experience engaging with C‑Suite and senior client executives and Board members.
• 2+ years of collaboration, oversight and strategy development of key growth opportunities.
• 2+ years of proven planning, analytics, and problem‑solving skills.
• 2+ years of influencing executive leadership on complex topics.
• Willing or able to travel up to 20%.

Responsibilities

• Build and grow consultative relationships with key payer clients and understand their strategy.
• Lead cross‑organization teams to increase value delivered to clients.
• Present the value of Optum Financial solutions to executives and stakeholders.
• Ensure service delivery commitments and coordinate with internal teams to resolve issues.
• Negotiate renewals, contracts, SOWs and performance guarantees.
• Drive upsell opportunities in partnership with sales and measure savings.
• Develop and present reporting on savings, opportunities, and SLAs.
• Maintain client plans, opportunities, contacts, and footprint updates.
• Operate with urgency to maximize client experience and drive opportunities.
• Foster a matrixed, collaborative environment and maintain healthy workload balance.
• Ensure customer centricity, high NPS and renewal rates, and voice of the customer in products.
• Influence VP & C‑Suite level as a trusted partner.
• Encourage a success‑oriented, accountable culture.

Skills

Executive relationship management

Strategic planning

Cross-functional leadership

Negotiation

Communication

Analytics

Job description

Optum is seeking a Strategic Client Relationship Manager to serve as the executive point of contact for a key payer client and to lead strategic plans for retention and growth of payer solutions. The role collaborates with sales, operations, product, and technology teams to deliver on commitments and drive profitability.

The successful candidate will engage with C‑Suite executives, influence cross‑functional teams, and foster customer centricity in a fast‑paced environment.