Remote Strategic Membership Growth Manager

International Fresh Produce; Newark (DE); Remote; USD 70,000 - 100,000; Full time

Job summary

International Fresh Produce Association (IFPA) is seeking a Strategic Account Manager to oversee a diverse portfolio of members, exhibitors, and at-risk accounts. The role focuses on understanding each organization’s priorities and aligning IFPA programs to drive engagement and renewal opportunities.

You will maintain account plans, collaborate with Business Development, deliver personalized activation strategies, and leverage member intelligence to strengthen relationships across sectors.

Qualifications

• Three to five years of experience in membership, strategic account management, customer success, relationship management, sales, business development, or a related field.
• Demonstrated ability to build professional relationships, conduct consultative discovery, develop account plans, and manage pipelines or account portfolios.
• Strong written, verbal, facilitation, presentation, and analytical communication skills.
• Experience using CRM systems to maintain accurate, account, relationship, engagement, and opportunity data.
• Ability to translate member feedback into actionable intelligence and manage multiple priorities independently in a remote environment.

Responsibilities

• Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts.
• Understand each organization's business model, priorities, challenges, structure, key relationships, and current IFPA engagement.
• Maintain account plans that document business priorities, engagement, unmet needs, renewal risks, expansion opportunities, and next actions.
• Support recruitment, conversion, renewal, retention, at-risk recovery, and appropriate multi-year membership opportunities.
• Identify sector-specific needs and recommend ways to strengthen IFPA's Membership Value Proposition.
• Qualify commercial opportunities and refer them to Business Development, which leads sales strategy, proposals, negotiation, contracting, and revenue execution.

Skills

Membership management

Strategic account management

Relationship building

Communication skills

Remote work adaptability

Tools

CRM software

Job description

International Fresh Produce Association (IFPA) is seeking a Strategic Account Manager to oversee a diverse portfolio of members, exhibitors, and at-risk accounts. The role focuses on understanding each organization’s priorities and aligning IFPA programs to drive engagement and renewal opportunities.

You will maintain account plans, collaborate with Business Development, deliver personalized activation strategies, and leverage member intelligence to strengthen relationships across sectors.