Remote Engagement Manager, Strategic Accounts & Growth

International Fresh Produce Association Australia New Zealand; Newark (DE); Remote; USD 90,000 - 130,000; Full time

Job summary

International Fresh Produce Association (IFPA) is seeking a Strategic Account Manager to oversee a diverse member portfolio, drive renewal/retention, and identify expansion opportunities. The role emphasizes building executive relationships, tailoring value propositions, and coordinating with cross-functional teams across the US and Canada, with travel as needed.

The position supports recruitment, activation, and long-term membership strategy, leveraging CRM data to inform engagement plans and

Qualifications

• Three to five years of experience in membership, strategic account management, customer success, relationship management, sales, business development, or a related field.
• Demonstrated ability to build professional relationships, conduct consultative discovery, develop account plans, and manage pipelines or account portfolios.
• Strong written, verbal, facilitation, presentation, and analytical communication skills.
• Experience using CRM systems to maintain accurate account, relationship, engagement, and opportunity data.

Responsibilities

• Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts.
• Maintain account plans documenting business priorities, engagement, unmet needs, renewal risks, expansion opportunities, and next actions.
• Support recruitment, conversion, renewal, retention, at-risk recovery, and multi-year membership opportunities.
• Identify sector-specific needs and strengthen IFPA's Membership Value Proposition.
• Qualify commercial opportunities and refer them to Business Development for revenue execution.

Skills

Account management

CRM systems

Relationship building

Data analysis

Remote work

Tools

CRM software

Job description

International Fresh Produce Association (IFPA) is seeking a Strategic Account Manager to oversee a diverse member portfolio, drive renewal/retention, and identify expansion opportunities. The role emphasizes building executive relationships, tailoring value propositions, and coordinating with cross-functional teams across the US and Canada, with travel as needed.

The position supports recruitment, activation, and long-term membership strategy, leveraging CRM data to inform engagement plans and