Remote Strategic Key Accounts Director

Remote; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

KCAS Bio is seeking a Director, Key Accounts to lead relationships with strategic customers across the life sciences field. This fully remote role focuses on expanding the scope of KCAS services within assigned key accounts and achieving booking and revenue growth targets.

You will collaborate with cross-functional teams—Business Development, Scientific Advisors, Operations, Marketing, and more—to develop and execute strategic account plans and win complex, high-value opportunities.

Qualifications

• Bachelor's or master's degree in a related field.
• 7+ years in life sciences with 3–5 years direct sales or account management.
• Experience in CRO/CDMO/pharma/biotech environments; CRO experience preferred.
• Experience selling complex bioanalytical services across LC-MS/MS, LBA, flow cytometry, and molecular platforms in GLP/GCP.
• Proven success meeting sales and booking targets with year-over-year growth.
• Experience developing and executing strategic account plans within complex organizations.
• Ability to expand client relationships by identifying new stakeholders and opportunities.
• Experience engaging senior-level and C-suite decision makers.
• Proven ability to close complex technical service opportunities.
• Strong CRO sales cycle knowledge: opportunity development, proposals, pricing, negotiation, contracting.
• Excellent interpersonal, communication, and presentation skills.
• Strong persuasion and negotiation skills.
• Ability to work independently while collaborating with internal partners.
• Strong organizational and strategic planning skills.
• Experience using Salesforce to manage accounts, pipelines, forecasting.
• Self-motivated and able to thrive in a fast-paced environment.

Responsibilities

• Achieve and exceed booking and growth targets for assigned key account portfolio.
• Develop and execute strategic account plans to expand KCAS services.
• Collaborate with Directors and internal stakeholders to build account strategies.
• Identify and pursue new opportunities within accounts.
• Drive the key account sales process (LAMP) with internal teams.
• Maintain account maps and develop site activation plans.
• Engage senior stakeholders, including C-suite, across client organizations.
• Manage key account funnels and forecast growth.
• Understand client pipelines and future development needs to identify opportunities.
• Develop proposals, RFIs, SOWs, and pricing strategies with teams.
• Lead negotiations aligned with KCAS's strategy.
• Understand KCAS capabilities across LC-MS/MS, LBA, flow cytometry, molecular platforms.
• Monitor bioanalytical market trends to identify growth opportunities.
• Maintain CRM data and provide regular account updates to leadership.
• Collaborate with Marketing on account-based marketing strategies.
• Attend conferences and client meetings to deepen relationships.
• Coordinate with Program Management to ensure client experience and continuity.
• Support domestic revenue objectives.

Skills

Relationship building

Sales strategy

Negotiation

Communication

Strategic thinking

Account management

CRM (Salesforce)

Education

Bachelor's degree in related field

Master's degree

Tools

Salesforce

Job description

KCAS Bio is seeking a Director, Key Accounts to lead relationships with strategic customers across the life sciences field. This fully remote role focuses on expanding the scope of KCAS services within assigned key accounts and achieving booking and revenue growth targets.

You will collaborate with cross-functional teams—Business Development, Scientific Advisors, Operations, Marketing, and more—to develop and execute strategic account plans and win complex, high-value opportunities.