Remote Strategic ISP Customer Success Director

Plume; United States; A distancia; USD 144.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Comprehensive health benefits

Descripción de la vacante

Plume is seeking a Customer Success Director to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion in a post-sales, non-quota-carrying role. You will align Plume’s platform with customer business goals, work closely with Sales on growth opportunities, and act as a trusted advisor to executives.

You will lead onboarding and ongoing success programs, drive renewals, and partner with Product, Sales, Marketing and Engineering to improve

Formación

• 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts.
• Strong ability to manage onboarding, adoption, value realization and ROI.
• Excellent stakeholder management including executive-level engagement.

Responsabilidades

• Own onboarding, adoption, value realization and customer health across a portfolio of ISP customers.
• Lead Executive Business Reviews focused on outcomes, ROI and forward strategy.
• Partner with Sales to identify expansion opportunities while remaining non-quota carrying.
• Drive renewals and retention and mitigate churn risk.
• Collaborate with Product, Sales, Marketing and Engineering to deliver unified outcomes.
• Advocate for customers and influence product roadmap through feedback.

Conocimientos

10+ years experience in CS function

Executive stakeholder engagement

Go-to-market knowledge

Analytical thinking

Communication skills

Educación

Bachelor’s degree

Descripción del empleo

Plume is seeking a Customer Success Director to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion in a post-sales, non-quota-carrying role. You will align Plume’s platform with customer business goals, work closely with Sales on growth opportunities, and act as a trusted advisor to executives.

You will lead onboarding and ongoing success programs, drive renewals, and partner with Product, Sales, Marketing and Engineering to improve