Strategic Partner Growth & Success Lead

Amazon Inc.; San Francisco (CA); On-site; USD 158,000 - 214,000; Full time

Job summary

eero seeks a Senior Partner Success Manager to lead and scale ISP partnerships, owning outcomes from onboarding to expansion. You will drive strategy, forecast demand, and collaborate with Sales, Product, Engineering, Legal, and Manufacturing Operations to maximize partner value.

This role requires regular travel (~20%) to meet partners on-site, and you will be a trusted advisor shaping roadmaps and ensuring top-tier partner performance across geographies.

Qualifications

• 5+ years of professional or military experience.
• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units.
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Responsibilities

• Own Partner Performance and Growth: Lead a portfolio of large and mid-sized ISP partners, with full accountability for business performance, adoption, and expansion.
• Drive Commercial and Go-To-Market Initiatives: Identify and execute growth opportunities across pricing, packaging, and go-to-market.
• Lead Onboarding, Launches, and Lifecycle Management: Own the full partner lifecycle from onboarding through scaled deployment.
• Act as a Trusted Advisor to Partner Leadership: Build deep relationships with partner executives and decision-makers.
• Steer Product Strategy: Translate partner needs into clear product requirements and strategic inputs for Product and Engineering teams.
• Lead Complex, Cross-Functional Projects: Orchestrate cross-functional teams to deliver against partner commitments.
• Operate with Data and Rigor: Define success metrics and track performance across partner programs.
• Scale What Works: Build repeatable frameworks, playbooks, and processes.

Skills

5+ years exp

Complex agreements

Cross-functional leadership

Sales CRM tools

Stakeholder influence

Product roadmaps

Workforce development programs

Tools

Salesforce

Job description

eero seeks a Senior Partner Success Manager to lead and scale ISP partnerships, owning outcomes from onboarding to expansion. You will drive strategy, forecast demand, and collaborate with Sales, Product, Engineering, Legal, and Manufacturing Operations to maximize partner value.

This role requires regular travel (~20%) to meet partners on-site, and you will be a trusted advisor shaping roadmaps and ensuring top-tier partner performance across geographies.