Remote: Strategic Enterprise Client Partner

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Opportunity to lead and develop a high

Engagement with executive leadership

Focus on continuous improvement and

Mentorship opportunities

Job summary

Ladders is seeking a Client Management Director to lead high-value client relationships in the Real Estate & Construction space. The role serves as the strategic point of contact for enterprise partners, partnering with executives to improve service delivery, resolve escalations, and strengthen long-term partnerships.

The position also includes oversight of onboarding, performance reviews, and growth opportunities across the client portfolio.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 8+ years of experience in client relationship management or related fields.
• Proven success in managing complex enterprise client relationships.
• Strong understanding of mortgage servicing operations and regulatory requirements.
• Exceptional communication and relationship-building skills.
• Analytical and problem-solving abilities with data-driven decision-making experience.
• Familiarity with CRM platforms and client management tools.

Responsibilities

• Serve as the primary executive contact for clients and build long-term partnerships
• Understand client business objectives and operational priorities
• Lead business reviews and executive discussions to evaluate performance and identify enhancements
• Manage client expectations and resolve escalated issues promptly
• Identify opportunities for account growth through cross-selling and upselling
• Collaborate with teams to support client retention and revenue growth
• Oversee client onboarding to ensure a seamless implementation experience

Skills

Client management

Relationship building

Communication

Strategic partnerships

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Ladders is seeking a Client Management Director to lead high-value client relationships in the Real Estate & Construction space. The role serves as the strategic point of contact for enterprise partners, partnering with executives to improve service delivery, resolve escalations, and strengthen long-term partnerships.

The position also includes oversight of onboarding, performance reviews, and growth opportunities across the client portfolio.