Remote Strategic Enterprise Account Manager

Jasper; United States; Remote; USD 225,000 - 275,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with company matching

Equity grant participation

Flexible PTO with $900 FlexExperience

FlexWellness program $1,800

Home office budget

Learning & development stipend $1,500

16 weeks parental leave

Job summary

Jasper is seeking an Enterprise Account Manager to manage and grow strategic brand relationships within a fully remote US team. You’ll own renewal, expansion, and adoption outcomes across a portfolio of marquee customers while partnering with Sales, Product, and Legal.

As a trusted advisor, you’ll drive ROI and value realization, lead executive conversations, and craft account plans that map customer goals to Jasper’s Marketing AI capabilities.

Qualifications

• 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales.
• 2+ years managing enterprise accounts.
• Proven success driving renewal, retention, and expansion revenue within large, complex organizations.
• Strong discovery and demo capabilities; able to tailor value narratives to executive audiences.
• Experience selling services or value-based solutions a plus.
• Excellent communication and presentation skills, confident in both strategic and operational discussions.
• Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.).
• Strong business acumen and the ability to link customer goals to Jasper’s Marketing AI impact.
• Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform.

Responsibilities

• Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform.
• Develop and execute customer engagement strategies while serving as a trusted product expert, helping customers adopt best practices and maximize the value of Jasper's AI solutions across industries and business functions.
• Track verified outcomes among account usage.
• Deliver strategic business reviews and executive touch points (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation.
• Enable new users.
• Own and manage a focused portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue.
• Develop and execute strategic account plans by engaging key stakeholders across the organization, aligning to business goals, driving adoption, and identifying new use cases and expansion opportunities.
• Lead renewal and expansion cycles end-to-end, from discovery through close, collaborating cross-functionally with Product and Legal.
• Forecast and manage pipeline for renewals and expansions with consistency and accuracy.
• Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline.
• Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors.
• Collaborate closely with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver outstanding customer experiences.
• Advocate for your customers internally and influence Jasper’s product roadmap by representing the voice of the customer.

Skills

B2B SaaS

Account Management

Renewals & Expansion

Discovery & Demos

Strategic Communication

Technical Fluency

Job description

Jasper is seeking an Enterprise Account Manager to manage and grow strategic brand relationships within a fully remote US team. You’ll own renewal, expansion, and adoption outcomes across a portfolio of marquee customers while partnering with Sales, Product, and Legal.

As a trusted advisor, you’ll drive ROI and value realization, lead executive conversations, and craft account plans that map customer goals to Jasper’s Marketing AI capabilities.