Enterprise Account Manager

Jasper; United States; Remote; USD 225,000 - 275,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with company matching

Equity grant participation

Flexible PTO with $900 FlexExperience

FlexWellness program $1,800

Home office budget

Learning & development stipend $1,500

16 weeks parental leave

Job summary

Jasper is seeking an Enterprise Account Manager to manage and grow strategic brand relationships within a fully remote US team. You’ll own renewal, expansion, and adoption outcomes across a portfolio of marquee customers while partnering with Sales, Product, and Legal.

As a trusted advisor, you’ll drive ROI and value realization, lead executive conversations, and craft account plans that map customer goals to Jasper’s Marketing AI capabilities.

Qualifications

• 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales.
• 2+ years managing enterprise accounts.
• Proven success driving renewal, retention, and expansion revenue within large, complex organizations.
• Strong discovery and demo capabilities; able to tailor value narratives to executive audiences.
• Experience selling services or value-based solutions a plus.
• Excellent communication and presentation skills, confident in both strategic and operational discussions.
• Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.).
• Strong business acumen and the ability to link customer goals to Jasper’s Marketing AI impact.
• Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform.

Responsibilities

• Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform.
• Develop and execute customer engagement strategies while serving as a trusted product expert, helping customers adopt best practices and maximize the value of Jasper's AI solutions across industries and business functions.
• Track verified outcomes among account usage.
• Deliver strategic business reviews and executive touch points (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation.
• Enable new users.
• Own and manage a focused portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue.
• Develop and execute strategic account plans by engaging key stakeholders across the organization, aligning to business goals, driving adoption, and identifying new use cases and expansion opportunities.
• Lead renewal and expansion cycles end-to-end, from discovery through close, collaborating cross-functionally with Product and Legal.
• Forecast and manage pipeline for renewals and expansions with consistency and accuracy.
• Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline.
• Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors.
• Collaborate closely with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver outstanding customer experiences.
• Advocate for your customers internally and influence Jasper’s product roadmap by representing the voice of the customer.

Skills

B2B SaaS

Account Management

Renewals & Expansion

Discovery & Demos

Strategic Communication

Technical Fluency

Job description

Jasper is the marketing agents platform, built to help enterprises orchestrate AI agents that execute marketing work at scale. Purpose-built for marketing teams, Jasper enables faster, more consistent execution across campaigns, personalization, localization, and compliance—while maintaining enterprise-grade control and governance.

Jasper is trusted by hundreds of enterprises worldwide, including Prudential, Cushman & Wakefield, and nearly 20% of the Fortune 500. Founded in 2021, Jasper has team members across the U.S., Australia, and France.

We’re looking for a strategic, relationship-driven Enterprise Account Manager to join Jasper’s Customer Success organization. In this role, you’ll manage and grow relationships with some of the world’s leading brands, ensuring they achieve measurable outcomes with Jasper’s Marketing AI platform, while driving retention and expansion across your portfolio.

You’ll serve as both the trusted strategic advisor and commercial owner of the relationship, helping customers achieve their desired outcomes while fostering long-term, mutually beneficial partnerships.

This fully remote position reports to the Director of Account Management and is open to candidates located within the continental US.

What You Will Do at Jasper

Value Realization & Adoption

• Serve as a trusted advisor, ensuring customers achieve maximum value and broad adoption of Jasper’s platform

• Develop and execute customer engagement strategies while serving as a trusted product expert, helping customers adopt best practices and maximize the value of Jasper's AI solutions across industries and business functions.

• Track verified outcomes among account usage

• Deliver strategic business reviews and executive touch points (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation

• Enable new users

Strategic Growth & Commercial Ownership

• Own and manage a focused portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue

• Develop and execute strategic account plans by engaging key stakeholders across the organization, aligning to business goals, driving adoption, and identifying new use cases and expansion opportunities.

• Lead renewal and expansion cycles end-to-end, from discovery through close, collaborating cross-functionally with Product and Legal

• Forecast and manage pipeline for renewals and expansions with consistency and accuracy

• Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline

• Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors

Cross-Functional Collaboration & Advocacy

• Collaborate closely with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver outstanding customer experiences

• Advocate for your customers internally and influence Jasper’s product roadmap by representing the voice of the customer

What You Will Bring to Jasper

• 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, including 2+ years managing enterprise accounts

• Proven success driving renewal, retention, and expansion revenue within large, complex organizations

• Strong discovery and demo capabilities; able to tailor value narratives to executive audiences

• Experience selling services or value-based solutions a plus

• Excellent communication and presentation skills, confident in both strategic and operational discussions

• Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.)

• Strong business acumen and the ability to link customer goals to Jasper’s Marketing AI impact

• Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $250,000 OTE.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.