Strategic Customer Success Manager (Fully Remote)

LaunchDarkly Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

RSUs

Medical benefits

Dental benefits

Vision benefits

Mental health coverage

Job summary

LaunchDarkly in the United States is seeking a post-sales advisor to guide customers through onboarding and adoption, becoming their trusted partner as they realize value from our feature management platform.

You will own renewals and expansion, proactively mitigate churn, build success plans, manage onboarding projects, identify risks, align account teams, and share technical best practices to unlock upsell opportunities.

Remote in the US with RSUs and full benefits.

Qualifications

• Experience in customer success or post-sales roles.
• Ability to guide customers through onboarding and adoption.
• Collaboration with cross-functional teams to drive value.

Responsibilities

• You will guide customers through onboarding and adoption, becoming their trusted post-sales advisor.
• You will own renewals and expansions while proactively mitigating churn risk.
• Build success plans, manage onboarding projects, and track adoption.
• Identify risks, align account teams, and drive value outcomes.

Skills

Onboarding mgmt

Renewals ownership

Churn mitigation

Account coordination

Upsell opportunities

Adoption tracking

Job description

• You will guide customers through onboarding and adoption, becoming their trusted post-sales advisor.
• You will own renewals and expansion while proactively mitigating churn risk.

What You'll Do:

• Build success plans, manage onboarding projects, and track adoption.
• Identify risks, align account teams, and drive value outcomes.
• Provide technical best practices and uncover upsell opportunities.
• Salary plus RSUs, medical, dental, vision, and mental health coverage.
• Remote work in the US with a collaborative, customer-obsessed team.

LaunchDarkly

LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.