Remote Strategic Customer Success Leader

Opal; Oregon; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Stock options

100% company-paid Medical Insurance

401(k) and life insurance

Unlimited Paid Time Off

Job summary

Opal is a remote-first company delivering a single source-of-truth platform for marketing and communications. The Customer Success Manager leads strategic conversations with major brands, ensuring high adoption, value realization, and renewal.

You will own account strategies, drive value, and build advocates while enabling expansion opportunities across diverse teams. Strong communication and AI tool experience are valued.

Qualifications

• 2 to 4 years in enterprise customer success or similar role, preferably SaaS.
• Experience delivering and implementing SaaS solutions for enterprise customers.
• Proven results in meeting retention and expansion goals.

Responsibilities

• Establish customer rapport to develop consultative relationships and become a customer advocate.
• Guide customers through the Opal engagement and implementation model to maximize usage and retention.
• Build and own a change management plan for each customer to drive ongoing value.
• Be the Opal product expert and help customers leverage functionality to outcomes.
• Collaborate with cross-functional teams on milestones across the customer journey.
• Utilize digital CRMs to manage information, identify risks, and growth opportunities.

Skills

Account management

Strategic conversations

SaaS experience

Communication skills

AI tooling usage

Education

Bachelor's degree

Tools

SalesForce

Job description

Opal is a remote-first company delivering a single source-of-truth platform for marketing and communications. The Customer Success Manager leads strategic conversations with major brands, ensuring high adoption, value realization, and renewal.

You will own account strategies, drive value, and build advocates while enabling expansion opportunities across diverse teams. Strong communication and AI tool experience are valued.