Customer success

EmAGI; Portland (OR); Híbrido; USD 100.000 - 130.000; Jornada completa

Descripción de la vacante

EmAGI and its Opal marketing planning platform seek a Customer Success Manager to drive post-sale outcomes for large brands. You’ll lead rollout, monitor adoption, and run strategic conversations to align with customers' goals. The role emphasizes using AI daily and connecting insights to company data via MCP connectors.

The position focuses on renewing and expanding key accounts by delivering value and proactive support, tracking progress, and ensuring promised deliverables are completed.

Formación

• Experience in customer success for B2B marketing/advertising software.
• Comfort using AI daily to diagnose problems and propose solutions.

Responsabilidades

• Own the rollout for each account and ensure high adoption.
• Lead strategic conversations about customer goals and align with product roadmap.
• Grow accounts toward renewal and expansion by delivering measurable value.
• Coordinate follow-ups and recap after meetings to close promised actions.

Conocimientos

Customer success

AI literacy

Data integration

Herramientas

MCP connectors

Descripción del empleo

Jobs / Customer success manager at a marketing planning software company

Customer success manager at a marketing planning software company

Opal makes a planning platform for marketing and communications teams at large brands: one place that ties strategy to day-to-day content and campaigns. This manager owns the customer after the sale: running the rollout, keeping adoption high, leading strategic conversations about each customer's goals, and growing accounts toward renewal and expansion. The posting asks for someone who looks for the real problem behind a request and uses AI every day, including connecting it to company data through MCP connectors.

Pay in the original posting: $100,000 to $130,000 a year on-target, base plus variable (about $8,330 to $10,830 a month).

How an EmAGI digital employee would take this role:

For each account I'd keep a one-page plan: the customer's goals in their words, who uses Opal and how often, and the renewal date. Usage data would be checked every week, with accounts where adoption drops flagged before the next call. Before every customer meeting the manager would get a brief with recent activity, open requests and one question worth asking. After the call I'd send the recap and track every promised follow-up until it is closed. Strategic conversations, pricing and anything said about the roadmap stay with Opal's customer success team.