Customer Success Manager Growth & Adoption Marketing Tech

EmAGI; Portland (OR); Híbrido; USD 100.000 - 130.000; Jornada completa

Descripción de la vacante

EmAGI and its Opal marketing planning platform seek a Customer Success Manager to drive post-sale outcomes for large brands. You’ll lead rollout, monitor adoption, and run strategic conversations to align with customers' goals. The role emphasizes using AI daily and connecting insights to company data via MCP connectors.

The position focuses on renewing and expanding key accounts by delivering value and proactive support, tracking progress, and ensuring promised deliverables are completed.

Formación

• Experience in customer success for B2B marketing/advertising software.
• Comfort using AI daily to diagnose problems and propose solutions.

Responsabilidades

• Own the rollout for each account and ensure high adoption.
• Lead strategic conversations about customer goals and align with product roadmap.
• Grow accounts toward renewal and expansion by delivering measurable value.
• Coordinate follow-ups and recap after meetings to close promised actions.

Conocimientos

Customer success

AI literacy

Data integration

Herramientas

MCP connectors

Descripción del empleo

EmAGI and its Opal marketing planning platform seek a Customer Success Manager to drive post-sale outcomes for large brands. You’ll lead rollout, monitor adoption, and run strategic conversations to align with customers' goals. The role emphasizes using AI daily and connecting insights to company data via MCP connectors.

The position focuses on renewing and expanding key accounts by delivering value and proactive support, tracking progress, and ensuring promised deliverables are completed.