Remote Enterprise CSM — AI-Powered for Fortune 500 Growth

Opal; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

21 holidays

Paid parental leave

100% company-paid medical

Job summary

Opal in the United States is seeking a remote Enterprise Customer Success Manager with 2–4 years of experience to manage high-value accounts and drive adoption, value realization, and expansion. You will lead strategic conversations with Fortune 500 brands, aligning product capabilities with customer outcomes while leveraging AI tools to optimize interactions.

The role offers remote-first work, stock options, and a clear growth path toward Senior CSM or Director of CS, with a competitive OTE and

Qualifications

• 2–4 years of experience in enterprise customer success or similar.
• Experience delivering and implementing SaaS solutions for enterprise customers.
• Ability to discuss user data and adoption in relation to outcomes.

Responsibilities

• Establish rapport and become a trusted customer advocate.
• Guide customers through Opal engagement and implementation model for maximum value.
• Build and own change management plans for customer retention.
• Be Opal product expert and demonstrate solutions to achieve business outcomes.
• Collaborate with Education, Support, Sales, Product, and Marketing on milestones.
• Use Salesforce-like CRM to manage customer data and growth opportunities.
• Utilize AI tools to prepare for calls and ensure record accuracy.
• Proactively reduce churn and escalate issues when needed.

Skills

Enterprise relationship mgmt

C-suite exposure

Change management

SaaS platform implementation

AI tooling in workflow

Data-driven health analysis

Cross-functional collaboration

Customer success strategy

Education

Undergraduate degree or equivalent

Job description

Opal in the United States is seeking a remote Enterprise Customer Success Manager with 2–4 years of experience to manage high-value accounts and drive adoption, value realization, and expansion. You will lead strategic conversations with Fortune 500 brands, aligning product capabilities with customer outcomes while leveraging AI tools to optimize interactions.

The role offers remote-first work, stock options, and a clear growth path toward Senior CSM or Director of CS, with a competitive OTE and