Customer Success Account Manager

Redpoint Global Inc.; Wellesley (MA); À distance; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Competitive Medical, Dental, andVision

Flexible leave policy - take the time

10 company-paid holidays

Résumé du poste

Redpoint Global Inc. is seeking a Customer Success Account Manager to join our Customer Success team, reporting to the Chief Customer Officer.

You will own a mixed portfolio of enterprise and mid-market customers, driving retention, renewals, and product adoption across your book. You will lead onboarding, orchestrate cross-functional teams, and partner with Sales to identify expansion opportunities while ensuring a seamless customer experience from post-sales handoff to steady-state.

Qualifications

• Bachelor's degree required.
• 3-5 years in Customer Success or Account Management.
• Experience managing a book of enterprise and mid-market accounts with retention/renewal results.
• Experience engaging senior stakeholders (executive sponsors) at enterprise customers.

Responsabilités

• Build and execute strategic account plans with clear success criteria and value milestones.
• Lead regular Business Reviews linking usage to business outcomes and surface expansion opportunities.
• Own onboarding and drive ongoing adoption with health checks and outcome reviews.
• Orchestrate cross-functional teams (Sales, Services, Support, Product) to deliver for the customer.
• Own renewal motion for each account: forecast accurately and surface churn risk early.

Connaissances

Account management

Stakeholder engagement

Renewal conversations

Cross-functional collaboration

Independent work

Formation

Bachelor's degree

Outils

HubSpot

Tableau

Power BI

Sigma

Description du poste

We are looking for a Customer Success Account Manager to join our Customer Success team, reporting to the Chief Customer Officer. Customer Success Account Managers own a mixed portfolio of customers spanning size and industry, and are accountable for retention, renewals, and product adoption across that book, with expansion following naturally from customer success. The role is anchored in strong onboarding, proactive account management, and cross-functional orchestration to drive adoption and measurable outcomes on Redpoint solutions. Increasingly, that means helping customers get their customer data AI-ready: clean, connected, and resolved to a single trusted identity so it can power personalization and AI initiatives at scale. Core responsibilities:

• Build and execute strategic account plans for each customer in your portfolio, with clear success criteria, stakeholder maps, and value milestones
• Lead regular Business Reviews that connect Redpoint solutions usage to business outcomes and surface expansion opportunities
• Serve as the trusted advisor on use cases and Redpoint product capability, helping customers institute industry best practices
• Own onboarding and drive ongoing adoption through proactive, structured engagement – health checks, success plans, and outcome reviews on a defined cadence – to accelerate time-to-value and deepen product usage
• Orchestrate the cross-functional team around each account – Sales, Professional Services, Support, and Product – ensuring a seamless customer experience from post-sales handoff through steady-state
• Identify, qualify, and progress expansion opportunities (new use cases, channels, data sources, business units) in partnership with Sales
• Own the renewal motion for every account in your portfolio – forecast accurately, surface churn risk early, and protect the base
• Surface customer feedback to Product and partner on prioritization of new features and functionality
• Escalate risks and issues early, and work creatively across teams to mitigate them before they impact the customer
• Develop working fluency in Redpoint solutions – the data readiness layer (ETL, data quality, identity resolution / customer data integration), campaign orchestration, and channel integrations (Email, SMS, Push, web) – sufficient to advise customers on use‑case design and on the data foundation their AI and personalization initiatives depend on

You may also be responsible for other duties as assigned by the Company from time to time.
Requirements
Candidates should have 3-5 years of experience in a similar role and demonstrated success in:

• Managing a book of enterprise and mid-market accounts with measurable retention and renewal results
• Engaging senior stakeholders (including executive sponsors) at enterprise customers – building account roadmaps, multi-threading across stakeholders, and advocating for the customer internally
• Leading renewal conversations
• Orchestrating cross-functional teams (Sales, Services, Support, Product) to deliver for the customer
• Operating independently – planning, prioritizing, and driving your book of business with minimal oversight

Candidates with existing knowledge and experience in the following key areas are encouraged to apply:

• Data readiness and data quality, Identity Resolution / Customer Data Integration, Customer Data Platform (CDP), preparing and governing data for AI and machine-learning use cases, Marketing Campaign Management, Customer Engagement, Omnichannel Marketing & Personalization

The following skills are helpful, but not required:

• AI tools (Claude, Copilot, Gemini)
• BI tools (Sigma, Tableau, Power BI, etc.)
• Cloud-based hosting, such as Microsoft Azure or Amazon Web Services (AWS)
• Microsoft Excel, Microsoft PowerPoint, and HubSpot

Our ideal person will want to work in a growing, fast-moving environment, where we value: a drive to complete the job; clear and open communication; a self-startingenergeticteam; and customer delight.
Job Type: Full-time
Education:

• Bachelor's (Required)

Experience:

• Customer Success or Account Management: 3-5 years (Required)
• Marketing Technology: 3 years (Preferred)
• Business Consulting: 3 years (Preferred)
• Data management, data quality, or identity resolution: 3 years (Preferred)
• Project Management: 3 years (Preferred)

Work Location:

• Remote (USA)

Salary Range - 85K-115K
Benefits

• Competitive Medical, Dental, and Vision Insurance
• Flexible leave policy - take the time you need, when you need it
• 10 company-paid holidays

Must be able to work for any US employer - Redpoint is not able to offer sponsorship at this time.