Customer Onboarding & Success Lead

Red Points; Salt Lake City (UT); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance (employer-paid)

One Medical membership

TalkSpace membership

Peloton App membership

Kindbody benefit

401(k) matching

Paid parking at WeWork

Parental Leave

Learning culture

Flexible work environment

Job summary

Red Points is hiring a Customer Onboarding Manager to lead client onboarding from the point of sale through successful platform implementation. You will coordinate strategy creation, ensure documentation, and set customers up for success with Red Points services.

You will train new customers, develop repeatable onboarding resources, monitor key metrics, and ensure a smooth transition to customer success after onboarding. This role emphasizes communication and strategic guidance.

Qualifications

• Minimum 2 years in onboarding, customer success or support roles.
• Technical knowledge of video encoding frameworks and transcription software.
• Excellent communication and interpersonal skills for understanding customer needs.

Responsibilities

• Own and manage customer relationships from sale to onboarding implementation.
• Welcome and orient new customers to Red Points services and next steps.
• Maintain a structured onboarding process and define how success is measured.
• Create repeatable onboarding processes, resources and frameworks.
• Monitor onboarding metrics and report on success indicators.
• Transfer handover to customer success after onboarding.

Skills

Customer Onboarding

Customer Success

Customer Support

2 years experience

Video encoding

Transcription software

Communication

Organization

Strategic thinking

Time management

Data analysis

Problem solving

Customer centricity

Teamwork

Job description

Red Points is hiring a Customer Onboarding Manager to lead client onboarding from the point of sale through successful platform implementation. You will coordinate strategy creation, ensure documentation, and set customers up for success with Red Points services.

You will train new customers, develop repeatable onboarding resources, monitor key metrics, and ensure a smooth transition to customer success after onboarding. This role emphasizes communication and strategic guidance.