AI Deployment & Adoption Strategist

Elm AI; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Elm AI is hiring an AI Deployment Strategist to own customer relationships from onboarding through adoption, expansion and renewal. You’ll collaborate with customers across supply chain, sourcing, procurement and compliance to map processes and identify AI value, then partner with product and engineering to deploy solutions.

You’ll lead rollout and ongoing adoption with operators, program managers, executives and cross-functional teams, using data to measure impact and guide expansions across

Qualifications

• 3–7 years in customer success, consulting, implementation, solutions, product, operations or a related role.

Responsibilities

• Map customer workflows, SOPs, data sources and manual processes; identify high-ROI opportunities for AI.
• Translate customer needs into clear implementation requirements and work with product and engineering to deliver them.
• Lead rollout and adoption across operators, program managers, executives and cross-functional teams.
• Use customer data and usage patterns to track value, recommend improvements and identify expansion opportunities.
• Build repeatable playbooks for onboarding, workflow discovery, deployment and customer success as Elm AI grows.

Skills

Customer success

Consulting

Implementation

Solutions

Product

Operations

Program management

Data fluency

Ambiguity tolerance

Job description

Elm AI is hiring an AI Deployment Strategist to own customer relationships from onboarding through adoption, expansion and renewal. You’ll collaborate with customers across supply chain, sourcing, procurement and compliance to map processes and identify AI value, then partner with product and engineering to deploy solutions.

You’ll lead rollout and ongoing adoption with operators, program managers, executives and cross-functional teams, using data to measure impact and guide expansions across