Remote Strategic Accounts Customer Success Manager

SendGrid, Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Twilio is seeking a Customer Success Manager, Strategic Accounts to lead high-value relationships and drive adoption across the Twilio platform. You will work with executive stakeholders to align customer goals with company objectives, leveraging data insights to maximize renewals and growth.

You will collaborate with engineering, product, marketing, and support teams to ensure successful implementations and proactive risk mitigation.

Qualifications

• 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization.
• Experience managing significant customer relationships and portfolios representing $5M–$15M+ in ARR.
• Proven experience working with Fortune 500 companies or similarly large organizations.
• Expert in customer strategy development with data-driven insights to optimize client success.
• Proven ability to build and sustain relationships with stakeholders across levels and units.
• Excellent communication skills for engaging executive stakeholders.

Responsibilities

• Drive full value realization of the Twilio platform.
• Develop and execute strategic roadmaps for product adoption and customer satisfaction.
• Manage relationships with executive and senior leadership across multiple teams.
• Cultivate relationships with IT, engineering, and development teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex challenges.
• Partner with Sales on renewals and expansion strategies.
• Analyze portfolios to prioritize risks and opportunities.
• Proactively identify risks and develop mitigation plans for high-impact accounts.
• Become a Twilio platform expert and stay current with data trends.

Skills

Customer Success

Account Management

Strategic Accounts

Executive Stakeholders

Data-driven insights

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Salesforce

Job description

Twilio is seeking a Customer Success Manager, Strategic Accounts to lead high-value relationships and drive adoption across the Twilio platform. You will work with executive stakeholders to align customer goals with company objectives, leveraging data insights to maximize renewals and growth.

You will collaborate with engineering, product, marketing, and support teams to ensure successful implementations and proactive risk mitigation.