Remote Strategic Account Manager – Growth & Renewal

Macmillan Learning; Sacramento (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Macmillan Learning seeks an Account Manager to own a portfolio of higher-education accounts, managing relationships, renewal risk, and growth opportunities. You’ll collaborate with Sales, Customer Success, and Support to ensure a coordinated, proactive approach that delivers value beyond a single transaction.

This remote role covers a broad geographic territory in the United States, with a focus on building trust with faculty and institutional decision-makers, tracking account health, and

Qualifications

• 3+ years of experience in account management, customer success, sales, relationship management, or another customer-facing role.
• Demonstrated ability to build and maintain relationships with multiple stakeholders at once.
• Strong communication, presentation, organization, and time-management skills.
• Experience managing multiple accounts, priorities, and deadlines simultaneously.

Responsibilities

• Own the relationship. Build trust with faculty, decision-makers, and other stakeholders across your accounts, going beyond a single point of contact to understand curriculum, buying processes, and priorities at an organizational level.
• Protect and grow the business. Track account health, spot renewal risk early, and act on it before it becomes a problem.
• Bring the customer's voice inside. Share feedback, competitive intelligence, and market shifts with cross-functional teams to sharpen strategy.
• Help customers get value, not just access. Partner with Customer Success and Support to ensure continued product usage and benefits.
• Coordinate across teams. Work with Sales, Customer Success, Support, Marketing, and Product to align priorities and lead internal reviews for complex accounts.
• Keep the operational side accurate. Maintain account plans, CRM data, and forecasts.

Skills

Relationship management

Account management

Customer success

Communication skills

Time management

Education

Bachelor's degree

Job description

Macmillan Learning seeks an Account Manager to own a portfolio of higher-education accounts, managing relationships, renewal risk, and growth opportunities. You’ll collaborate with Sales, Customer Success, and Support to ensure a coordinated, proactive approach that delivers value beyond a single transaction.

This remote role covers a broad geographic territory in the United States, with a focus on building trust with faculty and institutional decision-makers, tracking account health, and