Remote Education Account Lead: Growth & Retention

Macmillan-Learning; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Macmillan Learning is seeking an Account Manager to own a portfolio of accounts nationwide. You will build trusted relationships with faculty and decision-makers, monitor renewal risk, and uncover opportunities to expand adoption of our educational products.

You will collaborate with Sales, Customer Success, and Support to present a unified experience, ensuring customers realize value and outcomes from the solutions we provide. This role favors proactive communication and strategic thinking.

Qualifications

• 3+ years in account management, customer success, sales, or related role.
• Ability to manage multiple accounts, priorities, and deadlines.
• Strong communication and presentation skills.
• Ability to use data and customer insight to guide decisions and priorities.

Responsibilities

• Own the relationship with faculty and decision-makers across accounts.
• Track account health and renewals to identify risks and growth opportunities.
• Share customer feedback and market insights with Sales, Product, Marketing, and Customer Success.
• Ensure customers are getting value from Macmillan Learning products and services.
• Coordinate across Sales, Customer Success, Support, Marketing, and Product teams.
• Maintain accurate account plans, CRM data, and forecasts.

Skills

Relationship management

Communication

Presentations

Time management

Organization

Data-driven decisions

Cross-functional collaboration

Tools

CRM systems

Job description

Macmillan Learning is seeking an Account Manager to own a portfolio of accounts nationwide. You will build trusted relationships with faculty and decision-makers, monitor renewal risk, and uncover opportunities to expand adoption of our educational products.

You will collaborate with Sales, Customer Success, and Support to present a unified experience, ensuring customers realize value and outcomes from the solutions we provide. This role favors proactive communication and strategic thinking.