Strategic Education Accounts Lead (Remote)

Macmillan

Rancho San Diego (CA)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Job summary

Macmillan Learning seeks an Account Manager to own and grow a portfolio of accounts. You will build trusted relationships with faculty and institutional decision-makers, understand curriculum and buying processes, and partner with Sales, Customer Success, and Support to ensure a coordinated customer experience.

You will identify renewal risks early, uncover opportunities for expanding product usage, and communicate customer feedback to Product and Marketing.

Qualifications

Bachelor's degree is required.
3+ years of experience in account management, customer success, sales, or related customer-facing roles.
Demonstrated ability to build and maintain relationships with multiple stakeholders.
Strong communication, presentation, organization, and time-management skills.
Experience managing multiple accounts, priorities, and deadlines.

Responsibilities

Own the relationship with faculty and institutional stakeholders across accounts.
Protect and grow the business by tracking account health and renewal risk.
Share feedback and market insights with cross-functional teams to sharpen strategy.
Help customers get value and maximize adoption of products.
Coordinate across Sales, Customer Success, Support, Marketing, and Product.