Remote State Implementation and Education Support Specialist

Ampcus, Inc; Reston (VA); Remote; USD 45,000 - 60,000; Full time

Job summary

A prominent consulting firm is seeking a Customer Care Specialist - State Implementation to support the state's SAT and PSAT assessment program. The role involves managing customer inquiries, working closely with various stakeholders, and providing exceptional service in a high-volume environment. Candidates should possess at least 3-5 years of relevant experience in customer service, preferably in the education sector. Strong communication and problem-solving skills are essential. This position offers a remote work framework, with occasional travel required.

Qualifications

• 3-5 years of customer service experience managing escalations.
• Experience in K-12 educational technology preferred.
• Ability to communicate complex issues effectively.

Responsibilities

• Provide exceptional customer service and manage escalations.
• Serve as a business contact between customer service and external vendors.
• Conduct root-cause analysis of customer service cases.

Skills

Customer service experience

Communication skills

Problem-solving skills

Relationship building

Planning and prioritization

Job description

A prominent consulting firm is seeking a Customer Care Specialist - State Implementation to support the state's SAT and PSAT assessment program. The role involves managing customer inquiries, working closely with various stakeholders, and providing exceptional service in a high-volume environment. Candidates should possess at least 3-5 years of relevant experience in customer service, preferably in the education sector. Strong communication and problem-solving skills are essential. This position offers a remote work framework, with occasional travel required.