Remote Staff Conversational Designer – Voice AI

OpenKrill; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Deepgram is hiring a Staff Conversational Designer to own how its voice agents converse, including persona, turn-taking, repair, confirmation, and pacing. You’ll collaborate with ML and Engineering on ASR and TTS behaviors, building evals and reference experiences for developers using the Voice Agent API.

This is a leading-edge role where you’ll define a discipline that doesn’t yet exist at Deepgram, reporting to the Director of Product Design.

Qualifications

• Deep experience designing conversational behavior for LLM-based voice agents or assistants.
• Solid fluency with the speech pipeline from ASR through LLM to TTS.
• Record of designing turn-taking, interruption, repair, and confirmation in production.
• Evidence of building quality measurement into practice: evals or failure analysis loop.
• Exceptional writing craft with dialogs, guidance, and documentation for others.

Responsibilities

• Define persona and voice system for Deepgram voice agents and keep coherence across experiences and use cases.
• Design turn-taking, barge-in, and end-of-turn behavior with ML and Engineering, tuning responsiveness.
• Design conversational repair, no-match and no-input handling, and confirmation strategy with guardrails.
• Own latency-aware pacing and perceived responsiveness within real-time budgets.
• Establish conversational-quality evals and a transcript review practice for production failures.

Skills

Conversational design

Voice agents

LLM-based design

API documentation

Developer-facing design

Tools

ASR pipeline knowledge

TTS familiarity

Job description

Deepgram is hiring a Staff Conversational Designer to own how its voice agents converse, including persona, turn-taking, repair, confirmation, and pacing. You’ll collaborate with ML and Engineering on ASR and TTS behaviors, building evals and reference experiences for developers using the Voice Agent API.

This is a leading-edge role where you’ll define a discipline that doesn’t yet exist at Deepgram, reporting to the Director of Product Design.