Remote Sr, Account Manager

Lensa; Honolulu (HI); Remote; USD 50,000 - 70,000; Full time

Job summary

Lensa is seeking a Senior Account Manager to provide processing and sales support for loan applications. This remote position involves managing communication between brokers and internal departments, ensuring compliance, and providing excellent customer service. Ideal candidates will have extensive experience in mortgage processing and strong organizational skills.

Benefits

Comprehensive healthcare plans

50% match on 401(k) contributions

Discounts on fitness, dining, retail

Customized training programs

Employee referral bonuses

Educational Reimbursement

Qualifications

• At least five years of experience as a Wholesale Account Manager or mortgage Loan Processor.
• Thorough knowledge of wholesale loan production and mortgage processing.
• Strong understanding of FHA & VA regulations.

Responsibilities

• Main contact for communication and support between the Broker and various departments.
• Monitor incoming documents from Brokers and ensure compliance deadlines are met.
• Proactively monitor pipeline to ensure timely funding of loans.

Skills

Organizational skills

Communication skills

Customer service

Confidentiality

Proficiency in Microsoft Office

Education

Bachelor's degree or equivalent experience

Job description

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Provides processing and sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Executives and Brokers to facilitate the management of the loan applications from submission to closing. Performs all duties in accordance with the company’s policies, procedures, and all applicable US state and federal laws and regulations. The target pay range for this position is $50,000 to $70,000.

What You’ll Do

1. Main contact of communication and support between the Broker and various departments of the company throughout the loan process, including but not limited to Account Executives, Underwriting, Quality Control, Docs, and Funding.
2. Provide excellent customer service.
3. Pull or verify credit reports, flood certifications, and review appraisals as needed.
4. Ensure compliance deadlines are met regarding pre-disclosures, approval letters, cancellations, and declinations.
5. Monitor incoming documents from Brokers, verifying the data collected and submitted.
6. Obtain necessary stipulations from brokers and clear them prior to funding as required by underwriting.
7. Proactively monitor pipeline to ensure timely funding of loans.
8. Meet with Account Executives about their pipelines and provide daily updates.
9. Communicate with Brokers at least every other day and update all relevant parties.
10. Enter data accurately into the system and maintain data integrity.
11. Inform Brokers and Account Executives of any discrepancies in title, appraisals, credit, employment, income, or other related items.
12. Order Verifications of Employment and Deposits to assist with pre-funding QC.

What You'll Need

• Maintain confidentiality of loan applicant information.
• FHA & VA background knowledge.
• Thorough understanding of RESPA regulations related to GFE.
• Strong organizational skills to handle multiple files simultaneously.
• Constant communication with borrowers, brokers, agents, loan officers, and staff.
• Ability to coordinate various duties; proficiency with office equipment; ability to sit for extended periods; normal hearing and vision.
• Effective verbal and written communication skills.
• Excellent computer skills, especially Microsoft Office.
• Educational background and experience equivalent to a Bachelor's degree.
• At least five years of experience as a Wholesale Account Manager or mortgage Loan Processor handling multiple Brokers and loan products.
• Thorough knowledge of wholesale loan production and mortgage processing.

Our Company

Carrington Mortgage Services-Wholesale Lending, part of The Carrington Companies, provides access to government and conventional loan programs, low credit score financing, and low down payment options. Join our growing team of talented professionals as we transform residential real estate. More info at: www.carringtonwholesale.com.

What We Offer

• Comprehensive healthcare plans for you and your family, plus a 50% match on the first 4% of your 401(k) contributions.
• Discounts on fitness, dining, retail, and more through our employee portal.
• Customized training programs for career advancement.
• Employee referral bonuses.
• Educational Reimbursement.
• Community involvement through the Carrington Charitable Foundation. Details at: carringtoncf.org.

Carrington is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected categories. Reasonable accommodations will be made for applicants with disabilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting

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