Remote Specialty Reservations Specialist

Avis Budget Group; Tulsa (OK); Remote; USD 1,875,000 - 2,671,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Employee discounts

Training provided

Bonus opportunities

Job summary

Avis Budget Group is seeking a Specialty Reservations Representative to liaise with worldwide customers, retaining and growing specialty business. You will resolve inquiries and issues across pre, during and post rental experiences, taking ownership to maintain high customer satisfaction.

This role requires strong communication, problem-solving, and data-entry skills, with 4 weeks of training. The position is work-from-home with an hourly starting rate around $16.50 and eligible for up to 5%

Qualifications

• High School diploma. Minimum of 2 years current related experience in a customer care environment or inside sales.
• WFH experience is preferred
• Excellent verbal and written communication skills
• Strong negotiation, decision making, and problem-solving skills
• Advanced computer skills using MS Outlook, MS Office and multiple specialized applications.

Responsibilities

• Clarify, research and communicate information to provide options for new and existing car rental reservations.
• Cross-sell ancillary products & services to obtain and grow revenue.
• Input required data into company systems for tracking and retention of customer records.
• Coordinate forthcoming reservations and investigate customer service issues via phone/email.
• Prepare communications to customers using professional vocabulary and grammar.

Skills

Verbal communication

Written communication

Customer care

Negotiation

Problem solving

Education

High School diploma

Tools

MS Outlook

MS Office

Job description

Avis Budget Group is seeking a Specialty Reservations Representative to liaise with worldwide customers, retaining and growing specialty business. You will resolve inquiries and issues across pre, during and post rental experiences, taking ownership to maintain high customer satisfaction.

This role requires strong communication, problem-solving, and data-entry skills, with 4 weeks of training. The position is work-from-home with an hourly starting rate around $16.50 and eligible for up to 5%