Remote Specialty Pharmacy Liaison — Patient Access & Coordination

UBC; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with company match*

Tuition reimbursement

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Telemedicine (Virtual doctor with App)

Wellness program

Adoption assistance

Short-term disability

Long term disability

Life insurance

Discount programs

Job summary

UBC is seeking a dedicated Specialty Pharmacy Liaison to be the primary contact for SPs, SDs, and manufacturers within HUB operations. This remote role focuses on reconciliation, relationship-building, and resolving complex patient access issues.

You will review dispensing/shipping data, manage escalations, and support sales portal questions while coordinating with NCM and SPs to ensure timely patient care and program success.

Qualifications

• Associate or Bachelor’s Degree and 2-4 years of experience or 6-8 years relevant working experience.
• 2 years experience in a customer service setting, preferably in a call center environment.
• Previous experience in the PBM and/or healthcare industry preferred.
• Proficient in Microsoft Office applications, specifically Excel
• Ability to handle a fast paced environment.

Responsibilities

• Serve as the primary SPL to manage specialty pharmacy coordination within HUB operations.
• Conduct teleconferences with SPs and maintain ongoing communication as needed.
• Identify complex cases and triage to the next level for support.
• Review exceptions and restatement of SPP records.
• Provide support for questions related to the sales portal and escalation of denials/appeals.
• Assist with the SPP scorecard as needed.
• Coordinate delivery dates for product, pump and supplies with SPPs.
• Coordinate with NCM to support service delivery where required.
• Gather information for follow-up on behalf of the SPP.

Skills

Customer service

Excel

Office suite

Education

Associate or Bachelor's Degree

Tools

PBM systems

Job description

UBC is seeking a dedicated Specialty Pharmacy Liaison to be the primary contact for SPs, SDs, and manufacturers within HUB operations. This remote role focuses on reconciliation, relationship-building, and resolving complex patient access issues.

You will review dispensing/shipping data, manage escalations, and support sales portal questions while coordinating with NCM and SPs to ensure timely patient care and program success.