Remote Specialty Pharmacy Liaison — Patient Access & Care

United BioSource; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K with company match

Discretionary PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short-term disability

Long term disability

Life insurance

Job summary

United BioSource is seeking a dedicated Specialty Pharmacy Liaison to support SPs, SDs, and manufacturers' sales forces in a fully remote US-based role. You will reconcile dispensing/shipping data, build SP-HUB relationships, and address patient access issues across HUB operations.

The ideal candidate has 2–4 years of customer service experience (call center preferred), PBM or healthcare exposure, and strong Excel skills.

Qualifications

• Degree: Associate or Bachelor's; 2–4 years experience or 6–8 years relevant work
• 2 years in a customer service/call center role
• PBM/healthcare industry experience preferred
• Proficient with Microsoft Office, especially Excel
• Able to perform in a fast-paced environment

Responsibilities

• Serve as Specialty Pharmacy Liaison for SPs and HUBs
• Coordinate teleconferences with each SP
• Maintain ongoing communication with SPs and PPs as needed
• Identify complex cases and triage appropriately for support
• Review exceptions and restatement of SP/PP records
• Assist with questions related to the sales portal
• Support prior authorization denials/appeals as escalation point
• Coordinate SPP scorecard data with NCM

Skills

Customer service

Call center

Excel

Fast-paced environment

Education

Associate or Bachelor’s Degree

6-8 years relevant experience

Tools

Microsoft Office

Job description

United BioSource is seeking a dedicated Specialty Pharmacy Liaison to support SPs, SDs, and manufacturers' sales forces in a fully remote US-based role. You will reconcile dispensing/shipping data, build SP-HUB relationships, and address patient access issues across HUB operations.

The ideal candidate has 2–4 years of customer service experience (call center preferred), PBM or healthcare exposure, and strong Excel skills.