Legal Team Deputy Supervisor (Housing & Debt)

Citizens Advice Mid Mercia; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Citizens Advice Mid Mercia is seeking a full-time Legal Team Deputy Supervisor (Housing & Debt) to support the delivery and development of our housing and debt services, Legal Aid contracts, and Telephone Advice Service.

Working with the Legal Services Manager, you will supervise and guide other team supervisors, provide advice on housing and debt cases, and help ensure high-quality representation for clients.

Responsibilities

• Assist the Legal Services Manager and supervise a team of caseworkers and administration staff to meet KPI targets.
• Advise and act on behalf of clients for housing and debt matters from instruction through to completion.
• Support with telephone advice when needed.
• Assist the face-to-face team, including representing clients in County Court for possession cases.
• Build and maintain a caseload of housing matters funded by Legal Aid and private clients as required.

Job description

We are looking for a full-time Legal Team Deputy Supervisor (Housing & Debt). You'll play a key role in supporting the delivery and development of our HLPAS, Legal Aid contracts and Telephone Advice Service (TAS). Working closely with the Legal Services Manager, you will support other team supervisors with advice, assistance and supervisory duties delegated to you, provide guidance on housing and debt cases, and help ensure high-quality advice and representation for clients. The role includes supervising casework, assisting and acting on behalf of clients where required, while helping to maintain excellent standards across the team.

Responsibilities / Key Tasks:

• To assist the Legal Services Manager and team with the supervision of a team of caseworkers and administration staff to ensure the delivery of all services operating within the core hours and in accordance with the KPI targets
• Advise and act on behalf of clients for housing / debt matters from instruction through to completion
• To support with telephone advice where needed
• To assist the face-to-face team if and where required including represent clients in the County Court including court duty for possession cases
• Build and maintain a caseload of housing matters, funded by both Legal Aid and privately where required